krzysiek
  krzysiek
Silver Member
  Thursday, 05 October 2017
  7 Replies
  1.1K Visits
0
Votes
Undo
Login > event detail > edit event > (editing, adding standard image) > save > error page:


This site can’t be reached

The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET



Sometimes saving succeeds, but most of the times it throws error page, especially when adding images (standard image plugin). I've increased max input vars to 3000, it seemed to help at first, but the problem persists.
Support Info
Production - High
Friday, 06 October 2017 06:37
·
#194078
0
Votes
Undo
Hello,

That does sounds very strange. What size are the image your are uploading? and how many?

Many thanks
Tony

JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!

Saturday, 07 October 2017 13:01
·
#194121
0
Votes
Undo
It happened again today. I opened an event edit page, uploaded a 10 MB image, which seemed to go fine, then hit "save" and saw the timeout again.

I've sent login details to you by pm.
Monday, 09 October 2017 04:25
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#194135
0
Votes
Undo
Hello,

Can you provide me the 10mb image? That is a very very big image to be uploading to your website.

Many thanks
Tony

JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!

Monday, 09 October 2017 14:12
·
#194175
0
Votes
Undo
I thought jevents is supposed to resize bigger images? Anyway the size doesn't matter, same thing happens with smaller images.

(edit)
... or with no images at all. I've sent the image link by pm
Monday, 09 October 2017 16:17
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#194186
0
Votes
Undo
Thank you I will run some tests. JEvents can do this on the fly of course. But it doesn't touch the original, it creates smaller ones for viewing. If you upload 10 x 10mb images that's 100mb of space instantly used and if your space limited it starts to get expensive. Realistically no one needs an image bigger than 2MB on a website.

Many thanks
Tony

JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!

Friday, 13 October 2017 15:14
·
#194366
0
Votes
Undo
How are the tests going?
Wednesday, 25 October 2017 21:54
·
#194786
0
Votes
Undo
I am struggling to recreate any problem at all :-/ could it be your server is being overloaded?

Can you try increasing the php memory?

Many thanks
Tony

JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!

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