Hello,

That's a strange one. Can you enable Joomla! Debug mode in the Joomla! Global Config and set error reporting to maximum? Do you see any more error information on the page you were getting 0?

Can you also provide your JEvents Support info from the JEvents Backend?

Many thanks
Tony

Hi Tony,

Thanks for the assistance. I just put my website into debug mode in the system tab then enabled maximum error reporting on the server tab of global config.

However, when I then went to my website's frontend to try and view the calendar page, I still get the same blank white page. Nothing shows on up on the page, not even the debug console at the bottom; it's just a white screen.

Here is my support info:

PHP Version : 5.6.31
MySQL Version : 5.6.35
Server Information : Linux host.stgalileo.com 2.6.32-042stab117.16 #1 SMP Thu Jun 29 13:01:59 MSK 2017 x86_64
Fix jQuery? : Yes
Load JEvents Bootstrap CSS? : Yes
Max Input Vars ? : 1000
Club code set? : No
User Agent : Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
Joomla : 3.7.4
component_com_jevents : 3.4.39
module_mod_jevents_cal : 3.4.39
module_mod_jevents_custom : 3.4.39
module_mod_jevents_filter : 3.4.39
module_mod_jevents_latest : 3.4.39
module_mod_jevents_legend : 3.4.39
module_mod_jevents_switchview : 3.4.39
plugin_content_jevents : 3.4.39
plugin_finder_jevents : 3.4.39 (not enabled)
plugin_installer_jeventsinstaller : 3.4.39
plugin_search_eventsearch : 3.4.39
plugin_system_gwejson : 3.4.39

Hello,

What happens if you use the Joomla! Protostar template?

Can you check for an error_log in the root directory of your website?

Many thanks
Tony

Hi again,

I switched the calendar page to the Protostar template and this time I was able to see some of the error details. I won't be able to log into FTP until later tonight, but in the meantime, here is the debug report generated by the page:

=============================
An error has occurred while processing your request.

You may not be able to visit this page because of:

an out-of-date bookmark/favourite
a mistyped address
a search engine that has an out-of-date listing for this site
you have no access to this page
You may wish to search the site or visit the home page.

Search this site

Go to the Home Page

Home Page

If difficulties persist, please contact the System Administrator of this site and report the error below.

0 Error decoding JSON data: Syntax error

Call stack
# Function Location
1 () JROOT/libraries/vendor/joomla/registry/src/Format/Json.php:72
2 Joomla\Registry\Format\Json->stringToObject() JROOT/libraries/vendor/joomla/registry/src/Registry.php:366
3 Joomla\Registry\Registry->loadString() JROOT/libraries/vendor/joomla/registry/src/Registry.php:72
4 Joomla\Registry\Registry->__construct() JROOT/components/com_jevents/libraries/filters.php:60
5 jevFilterProcessing->__construct() JROOT/components/com_jevents/libraries/filters.php:198
6 jevFilterProcessing::getInstance() JROOT/components/com_jevents/libraries/dbmodel.php:2315
7 JEventsDBModel->listIcalEvents() JROOT/components/com_jevents/libraries/dbmodel.php:2686
8 JEventsDBModel->listIcalEventsByMonth() JROOT/components/com_jevents/libraries/datamodel.php:243
9 JEventsDataModel->getCalendarData() JROOT/components/com_jevents/views/default/month/view.html.php:34
10 DefaultViewMonth->calendar() JROOT/administrator/components/com_jevents/views/abstract/abstract.php:74
11 JEventsAbstractView->display() JROOT/components/com_jevents/controllers/month.php:69
12 MonthController->calendar() JROOT/libraries/legacy/controller/legacy.php:709
13 JControllerLegacy->execute() JROOT/components/com_jevents/jevents.php:299
14 require_once() JROOT/libraries/cms/component/helper.php:389
15 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:364
16 JComponentHelper::renderComponent() JROOT/libraries/cms/application/site.php:191
17 JApplicationSite->dispatch() JROOT/libraries/cms/application/site.php:230
18 JApplicationSite->doExecute() JROOT/libraries/cms/application/cms.php:265
19 JApplicationCms->execute() JROOT/index.php:49

Hello,

Ok so that is an issue decoing json. Does this also happen on non-jevents pages?

Can you save the JEvents config in the backend on Joomla?!

Many thanks
Tony

So far it only seems to be happening with the calendar JEvent menu item that I created. I don't see the error anywhere else on my website.

I went into the administrator section of JEvents and was able to click the save button with no problems. Joomla reads "JEvents configuration saved successfully".

Can you please provide super user logins into the Site Details tab so I can take a look? Ideally phpmyadmin access to.

Many thanks
Tony

Sure thing, I just PM'd you.

Great, thank you very much. I will check out your link to the club themes and try to purchase one of them.