Pre-Sales

Subscribed, but can't access downloads??  Topic is solved

Feel free to ask questions you might have before purchasing a subscription in here.

Postby dheywood » Wed Mar 27, 2013 11:31 am

So I just signed up for a Silver subscription and then proceeded to try and download a silver subscription extra (Managed Locations).
But all that happens is I get a message saying "You must purchase a suitable subscription to do that".
Am I missing something?
dheywood
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Postby Tonyp » Wed Mar 27, 2013 11:37 am

Hello,

Can you logout of the forum and the goto the site and login again?

Thanks
Tony
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Postby dheywood » Wed Mar 27, 2013 11:38 am

Tonyp wrote:Hello,

Can you logout of the forum and the goto the site and login again?

Thanks
Tony


Already tried that. Also tried closing the browser and reopening and re logging in.

Edit: Just started working...guess I needed to be a bit more patient :D
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Postby Tonyp » Wed Mar 27, 2013 11:40 am

Hello,

Well you are showing as a silver member in the forum, can you please try again?

Maybe a different browser to be sure cookies are cleared?
Thanks
Tony
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Postby piotrsz » Sun Apr 14, 2013 8:54 am

Hi
I have the same problem.
I bought subscription yesterday, but still no access to silver download.
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Postby Geraint » Sun Apr 14, 2013 9:22 am

Sorry about your problems - I see that the Paypal payment went through (but not until 9.15pm last night) but for some reason the notification to our system was not processed.

I have confirmed the payment manually now so your account should be upgraded. You may need to logout and login again for the changes to take affect.

Geraint
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Postby piotrsz » Sun Apr 14, 2013 9:41 am

Now it works.
Thanks ! :)
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