Jevents 2.x (Free Access)

contact with JEvents Team: Problems to buy a subscription

Discuss JEvents 2.x for Joomla 1.5-2.5 here - club members can use the special club forum for faster response times.
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When requesting support please follow these steps:

1. Update all JEvents add on's first, via the Joomla! Updater
2. Copy and Paste the JEvents Support Information from the JEvents Control Panel.
3. If you get a 500 error OR white page, enable Maximum Error Reporting in Joomla! Global Config and visit the page again, this should give you a more detailed error and help us provide a prompt response.

Postby regattas73 » Wed Dec 12, 2012 12:37 pm

Hi!! Yesterday I bought a SILVER subscription of JEvents, but when I try to access to SILVER DOWNLOADS, it tell me "You need to buy a subscription to do this... ¿? I've seen the state of my subscription in JEvents is Pending, but in my PayPal account is Completed ... Where is the problem? Can you help me? Thanks and regards
regattas73
 
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Postby Geraint » Wed Dec 12, 2012 3:04 pm

There is no sign of a paypal transaction at our end - can you check your paypal account or the confirmation email from Paypal and send me the transaction number via PM (personal message - see link to the right side of this message) so I can investigate.
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Geraint
 
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Postby regattas73 » Wed Dec 12, 2012 6:00 pm

Hi Geraint. I just sent you a personal message with the information that you request. I await your response.
Thanks and best regards!!
regattas73
 
Posts: 2
Joined: Tue Dec 11, 2012 1:06 am


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