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Unable to print tickets

JEvents (Free Access)
  JEvents (Free Access)
cmoorhouse
  cmoorhouse
  Monday, 20 March 2023
  6 Replies
  1.4K Visits
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Hi

I am using jevents and rsvp pro but our customers are currently unable to print tickets for events they have booked - they can see the print ticket icon but it is not working

are you able to advise

thank you
Caroline
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Production - High
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cmoorhouse set the post as Normal priority — 3 years ago
cmoorhouse set the type of the post as  Bug — 3 years ago
geraint
geraint
Tuesday, 28 March 2023 11:08
·
#230302
0
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Sounds like it could be a JS or CSS issue - can you give me a URL and login details of a user that can't download/print their tickets?
cmoorhouse
cmoorhouse
Tuesday, 28 March 2023 20:20
·
#230312
0
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Hi

The url is:
http://priorparkschools.zealouskitebookingsystem.co.uk/

and via My Events and the Grease event - you can see the print icon at the top of the completed booking form

I have shared my login details below

thank you for looing at this
Caroline
geraint
geraint
Thursday, 30 March 2023 12:39
·
#230379
0
Votes
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What version of RSVP Pro do you have? The modal popups in JEvents changed some time ago as did the ones in RSVP Pro to match so if you have updated JEvents and not RSVP Pro this could explain your issues.
cmoorhouse
cmoorhouse
Sunday, 10 September 2023 15:07
·
#232072
0
Votes
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after a long awaiting upgrade - circling back to fix some issues

RSVP and JEvents now updated but I am unable to print tickets - can you advise?


thank you
Caroline
cmoorhouse
cmoorhouse
Sunday, 10 September 2023 15:07
·
#232073
0
Votes
Undo
ignore - this is resolved
geraint
geraint
Monday, 11 September 2023 13:33
·
#232087
0
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Glad you resolved this
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