By Guest on Thursday, 25 July 2013
Posted in Pre-Sales
Replies 7
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I'm trying to join the gold edition club but it won't let me. I have set up my forum account and every time I try to pay I get the message:

Before you subscribe, please make sure you have registered in the forum and your forum user account is activated.

Then make sure you are logged in before purchasing your subscription below.

I am logged in, subscribed and activated. Could something else be wrong?
Hello Artistguy,

Very sorry to hear you are having troubles.

Could you try logging out at the top right? Visiting the site and logging in via the top right?

Does that work now?

Many thanks
Tony
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Thursday, 25 July 2013 22:01
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Still the same, I will try using paypal express checkout and see if that works.
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Thursday, 25 July 2013 22:10
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That almost worked but after I submitted the payment the page goes to an error page:
403 - Access forbidden


You may not be able to visit this page because of:
1.an out-of-date bookmark/favourite
2.a search engine that has an out-of-date listing for this site
3.a mistyped address
4.you have no access to this page
5.The requested resource was not found.
6.An error has occurred while processing your request.

Please try one of the following pages:
•Home Page

If difficulties persist, please contact the System Administrator of this site and report the error below..


Access forbidden
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Thursday, 25 July 2013 22:14
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Hello Artistguy,

When you try and do the paypal secure credit card What do you get?

The first message you mentioned was just notice and not a warning.

If the page reloaded, did you enter a First and Last name in the Name box?

Can you check your paypal account? to make sure the payment did not go through? I am assuming you entered all your details and then came back to the site and was produced with the 404 error.

If it did go through please email me a copy of the paypal receipt and I will manually upgrade your subscription at: tony at jevents.net

Many thanks
Tony
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Thursday, 25 July 2013 22:24
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paypal shows no recent activity.

When I use paypal secure credit card after filling out the form it takes me to the page to fill out the credit card information, then when I submit I get the error:This transaction cannot be processed.

If I try using express checkout it goes through the entire process of paying like normal but as soon as I click submit at the paypal website it comes up with the 403 error page.
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Thursday, 25 July 2013 22:36
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I just tried to buy acymailing and the debit card is not working for different countries. I'll have to call my bank and have them set it up to work. That's probably what it happening on your website also. I'll try again tomorrow.
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Thursday, 25 July 2013 23:07
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We are based in the UK if that information helps in your discussions with your bank.

Its possible to pay by international bank transfer - but that is slower for non-European customers. If you want to do this let me know and I'll send you the payment instructions.
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Friday, 26 July 2013 09:15
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