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the map on my site doesnt show the icon

JEvents (Free Access)
  JEvents (Free Access)
miclasico
  miclasico
  Wednesday, 30 October 2019
  21 Replies
  1.2K Visits
0
Votes
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my site is http://www.miclasico.com/calendario/mapa-de-eventos and if I move the mouse on the place with event, I can see the name of the event, but not any icon
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tonyp
tonyp
Thursday, 31 October 2019 07:05
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#213409
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Hello,

Could you please login to your valid club account for Club Addon support?

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 09:29
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#213415
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Hello,

where can I do this log?

I think my login is OK

Thanks
tonyp
tonyp
Thursday, 31 October 2019 10:39
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#213416
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Hello,

Ok so you are asking for support for Managed Locations which is a club addon. For that you need a silver club subscription.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 10:50
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#213418
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Ok, I thought I was silver member but my suscription expire just yesterday (!)
Just now I pay again the silver suscription for 6 months more, but I have the same problem with the icons in the map.
tonyp
tonyp
Thursday, 31 October 2019 11:08
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#213422
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Ahh no problem, we should add in a method so us as mods know when the subscription expires at first glance.

So to confirm, in the monthly view on tooltip popup you would like a pin point icon with the location details so people can see the location within the monthly calendar view?

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 11:18
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#213424
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No, I would like a pin point icon on the map. I attached a screenshot where you can see the evet tittle and description if you point the mouse there, but if quit the mouse arrow, you cant see nothing
20191031_121337.jpg
tonyp
tonyp
Thursday, 31 October 2019 12:03
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#213426
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Can you provide logins? I can't see that map by default.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 12:13
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#213431
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Login of my site?
It is not necesary login to see the map at https://www.miclasico.com/mapa-de-eventos
tonyp
tonyp
Thursday, 31 October 2019 12:22
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#213433
0
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Hello,

Can you please provide Super User Logins so we can review the map's setup and test changes to improve this as the icons should show.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 13:01
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#213434
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Sorry, is a site in joomla and the admin panel superuser can edit all site. I cant create a user who only can manage jevents.

I thought that here I can give a answer for my problem because I pay a member tax...
tonyp
tonyp
Thursday, 31 October 2019 13:34
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#213435
0
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Hello,

It's easier for us to diagnose when we have full access to JEvents / Managed Locations.

I've looked into this deeper and you have some sort of CDN in place? It's using:

http://cdn3.miclasico.com/blue-dot.png

And this doesn't exist which is why you are having issues. I would suggest you clear the CDN or force it to update? Maybe even disable it for now.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 16:01
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#213449
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Ok, this is an old CDN, I have deleted it right now. The issue continue...
tonyp
tonyp
Thursday, 31 October 2019 16:13
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#213451
0
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Hello,

Might someone altered the Managed Locations Code. Can you try to reinstall the latest managed locations version?

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 16:40
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#213452
0
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I already reinstalled the last version now. The issue continue...

Thanks for you time
tonyp
tonyp
Thursday, 31 October 2019 16:53
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#213454
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Hello,

Please check:

/templates/your_template/html/

And confirm what folders are in there?

Also ensure you clear your Joomla! Cache.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 17:07
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#213458
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this: Anotación 2019-10-31 180700.png
tonyp
tonyp
Thursday, 31 October 2019 17:15
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#213460
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Hello,

Please click into the html folder and screenshot that's contents.

Many thanks
Tony
miclasico
miclasico
Thursday, 31 October 2019 17:19
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#213461
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Anotación 2019-10-31 180700 1.png Anotación 2019-10-31 180700 2.png
tonyp
tonyp
Thursday, 31 October 2019 17:33
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#213462
0
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So you have com_jevents, com_jevlocations one of this has likely got the url hard coded in.

Can you rename com_jevents to: com_jevents_bak first and try again. if no change, do the same for com_jevlocations until the map displays pins again.

Many thank
Tony
miclasico
miclasico
Thursday, 31 October 2019 18:10
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#213469
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Undo
Hello,

I rename both files and nothing change

Thanks
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