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JEvents (Free Access)
  JEvents (Free Access)
southpaw3229
  southpaw3229
  Wednesday, 03 March 2021
  17 Replies
  1.2K Visits
0
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I upgraded to the new Jevents with the new redesign of the backend and i noticed all the time, when I select JEvents from Components it takes over a minute to bring up the dashboard. It never did that with the old version. Any ideas?

thanks
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southpaw3229
southpaw3229
Sunday, 25 September 2022 17:19
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#227772
Accepted Answer
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This was resolved. My firewall was blocking some countries, which the was where the update feed was from. I removed the firewall rule and now everything is fast. Please note, this was resolved a long time ago and saw that I never marked it as resolved.

Thanks
geraint
geraint
Friday, 05 March 2021 13:36
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#220866
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Do you have a huge number of events? Do you have Joomla debug mode enabled?

If that isn't the explanation if you go to the JEvents configuration set "Backend Landing Page" to be the list of events instead of the dashboard
tonyp
tonyp
Wednesday, 10 March 2021 22:43
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#220906
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Hellol,

I am just checking if Geraint's reply helped?

Many thanks
Tony
southpaw3229
southpaw3229
Thursday, 31 March 2022 18:37
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#225443
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These are fresh jevents installs. It happens on all my sites that use Jevents. It takes about 2 minutes for the initial backend dashboard to load. After that I can load other internal backend jevents pages. I have tested 2 different web servers also. I'm surprised know one has mentioned this. If they haven't it has to be something with my server configurations I guess. Or Joomla configuration.
tonyp
tonyp
Friday, 01 April 2022 11:46
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#225471
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That does sound very strange, initially sometimes whilst we do a check of a data fetch it can take a minute but only once?

Can you provide super user logins where I can re-create this please?
geraint
geraint
Friday, 01 April 2022 14:44
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#225486
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p.s. If you can't give us logins can you do a test for us please?

Temporarily enable Joomla debug mode before opening the slow page and then look at the database queries and profile section in the debug output.

Use the web browser console and look at the xhr/network requests tab to see what is taking a long time to load.
southpaw3229
southpaw3229
Friday, 01 April 2022 18:37
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#225493
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Ok I just included SU access details in the private section.
geraint
geraint
Monday, 04 April 2022 10:29
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#225502
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Sorry for the delayed response over the weekend.

Do you have any restrictions on UK/British IP Addresses? I can't even access the home page - it just hangs doing nothing.

My Static IP address is in the private site details tab below if that helps
southpaw3229
southpaw3229
Tuesday, 05 April 2022 02:49
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#225507
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Geriant, for some reason I can't see the Private Site Details tab under your reply. Can you check to see if you added it? How do I access it? Thanks
geraint
geraint
Tuesday, 05 April 2022 11:17
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#225515
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185.16.225.135
southpaw3229
southpaw3229
Tuesday, 05 April 2022 14:51
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#225522
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Ok thanks. I just added your IP to our safe IP list on our firewall. We do have a country code block feature but shouldn't be blocking the UK. Let me know if you still have trouble getting in.

Thanks so much.
geraint
geraint
Wednesday, 06 April 2022 12:07
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#225534
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Mystery solved - JEvents picks up a new feed from the jevents site and for some reason on your site this is timing out. I have disabled this option in the config and now it works ok.
southpaw3229
southpaw3229
Wednesday, 06 April 2022 16:20
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#225543
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Ok thanks so much. Can you tell me where in the config you disabled this? Is this on backend or in the code? Either way, could you provide instructions on how to disable that feed? Thanks
geraint
geraint
Thursday, 07 April 2022 10:58
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#225552
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Its normally not available unless you enter a download ID code - if you do that the option appears.
southpaw3229
southpaw3229
Sunday, 25 September 2022 17:19
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#227772
Accepted Answer
0
Votes
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This was resolved. My firewall was blocking some countries, which the was where the update feed was from. I removed the firewall rule and now everything is fast. Please note, this was resolved a long time ago and saw that I never marked it as resolved.

Thanks
Coolman01
Coolman01
Thursday, 13 October 2022 13:45
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#228005
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Hi Geraint

I'm having this issue too. I'm launching a new updated j4 site this coming weekend and the calendar is killing the site - speed: takes about 30 seconds!!!
If the only way to change this is to be a paying member, does that means the free version can't be used except with this restriction?
I find that hard to believe.

Regards
David
geraint
geraint
Monday, 17 October 2022 14:27
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#228017
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Are you seeing this problem in the backend or the frontend?

If its the backend can you enable Joomla debug mode and look at the database queries to see if any of them is taking a particularly long time to run?
Coolman01
Coolman01
Monday, 17 October 2022 14:29
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#228018
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It was on both front and backend.

The site has gone live, so I've had to use a different component.
:(
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