Hello,

The whitescreen means a php error was hit :-(. Can you enable maximum error reporting in the Joomla! Global Config and then provide the error? If you wish we can look into this for you, just provide super suer login details.

Many thanks
Tony

Hi Tony,

Thanks for your answer, after enabling max. error reporting that's what I get:

When adding event:

Warning: include_once(/home/.../public_html/administrator/includes/toolbar.php): failed to open stream: No such file or directory in /home/.../public_html/components/com_jevents/views/icalevent/view.html.php on line 31

Warning: include_once(): Failed opening '/home/.../public_html/administrator/includes/toolbar.php' for inclusion (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/.../public_html/components/com_jevents/views/icalevent/view.html.php on line 31

After saving the new event:

Notice: Use of undefined constant RAW - assumed 'RAW' in /home/.../public_html/administrator/components/com_jevents/controllers/icalevent.php on line 1180

Notice: Use of undefined constant RAW - assumed 'RAW' in /home/.../public_html/administrator/components/com_jevents/controllers/icalevent.php on line 1181


Fatal error: Call to undefined function iconv() in /home/.../public_html/administrator/components/com_finder/helpers/indexer/parser/html.php on line 36

I hope this is what you need, thanks again for your help.

Best Regards

Davit

Hello Davit,

As you can see the Fatal Error is with the Joomla! com_finder.

Failure to call iconv shouldn't be possible as this is a native PHP Function. Can you please confirm your PHP Version? Ideally provide your JEvents Support Info from your JEvents control panel.

Many thanks
Tony

Hello Tony,

Yes, I have seen the error is in com_finder and searched a bit. I tried this suggestion with no result: https://forum.joomla.org/viewtopic.php?t=860554

It seems to be a known issue, but the rest of the site works fine.

Support Info:
PHP Version : 5.6.40
MySQL Version : 5.7.25
Server Information : Linux ct55.sistelcoin.com 2.6.32-042stab134.8 #1 SMP Fri Dec 7 17:16:09 MSK 2018 x86_64
Fix jQuery? : Yes
Load JEvents Bootstrap CSS? : Yes
Max Input Vars ? : 10000
Club code set? : Yes
User Agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
Joomla : 3.9.4
component_com_jevents : 3.4.50
component_com_jevlocations : 3.5.4
component_com_jce : 2.6.38
module_mod_jevents_cal : 3.4.50
module_mod_jevents_custom : 3.4.50
module_mod_jevents_filter : 3.4.50
module_mod_jevents_latest : 3.4.50
module_mod_jevents_legend : 3.4.50
module_mod_jevents_switchview : 3.4.50
module_mod_jevlocations : 3.5.4
module_mod_jevlocations_location : 3.5.4
plugin_content_jevents : 3.4.50
plugin_content_jevlocation_embed : 3.5.4
plugin_editors-xtd_jevents : 3.4.0
plugin_finder_jevents : 3.4.50
plugin_installer_jeventsinstaller : 3.4.50 (not enabled)
plugin_jevents_jevlocations : 3.5.4
plugin_search_eventsearch : 3.4.50
plugin_search_jevlocsearch : 3.5.4
plugin_system_gwejson : 3.4.50


As you can see, PHP version is 5.6.40. I know is not the last one but I have another two sites in the same conditions with the same Joomla! version etc. that work perfectly fine.

Thanks for your help

Best regards

I

You are very welcome, it might be worth upgrading to PHP7.2.

Many thanks
Tony

Hello Tony,

It doesn't depend on us so it is out of question by the moment.

Could you suggest any other thing we can try? I can not understand why two very similar installations work fine and this one does not just after upgrading Joomla! to the las version a week ago.

Thanks for your help

Best regards

Hello,

Did you try applying the fix mentioned in the link you posted? It would mean you need to apply it on each Joomla! update but it would work.

Many thanks
Tony

Hi,

Yes I tried it in the affected installation with no success.

As I mentioned, it only happend after saving an event; the rest of the components work fine.

Best regards

Davit

Hello Davit,

Can you provide me super user access and ideally FTP? I'll take a look for you.

Many thanks
Tony

Hello

How can I send the information in a private way?

Thanks

Best regrds

On reply in the 'Site Details (Private)' tab.

Hello Tony:

Here are.

Thank you

Best regards

Hello,

Ok so Inconv isn't enabled on your server and it is required by Joomla! as it's a php native function.

I would advise either changing hosts to one that also supports php7. or asking your host to install the missing library. PHP5.6 is now a security concern given it has reach End of Life and php7.x should be used.

If you are not using Joomla! search then your could disable the JEvents Search plugins so when events are saved they are not post processed by com_finder which is causing the issues.

Many thanks
Tony

Hello Tony,

At last everything is OK again: we've managed to jump to php 7.1 and have disabled the call to inconv funtion. It works like a charme.

Thank you very much for your inestimable help.

Best regards, Davit.

That's awesome news! not only for solving it, but now you will have a faster site and helping the environment whilst your at it ;-)

Many thanks
Tony