Site stops loading at JEvents 500 error generated
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When requesting support, please copy and paste the 'Version information for Support Forum' from the JEvents Control Panel into your post. If you cannot see this, please enable JEvents project news within it's configuration. Also, if you get a 500 Error, Enable Joomla! Maximum Error Reporting and view the page again, you should now have a more detailed error which will help us to resolve you issue quickly.
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Site stops loading at JEvents 500 error generated
by adwcth » Tue Feb 05, 2013 12:07 am
Our client is running a Joomla 1.5.23 site with JEvents 2.2.3.
Over the weekend, they exceeded their hosting resources and the site crashed. We have it back up but the front end is not loading modules. With Joomla's error mode on, it looks like its failing to load JEvents and then everything that would normally follow. The following error appears. See the attached file for result of Joomla's error mode.
500 - JDatabaseMySQL::query: 2006 - MySQL server has gone away SQL=SELECT c.id FROM jos_categories AS c LEFT JOIN jos_categories AS p ON p.id=c.parent_id LEFT JOIN jos_categories AS gp ON gp.id=p.parent_id LEFT JOIN jos_categories AS ggp ON ggp.id=gp.parent_id WHERE c.access <= 0 AND c.published = 1 AND c.section = 'com_jevents'
Should we just re-install JEvents?
Over the weekend, they exceeded their hosting resources and the site crashed. We have it back up but the front end is not loading modules. With Joomla's error mode on, it looks like its failing to load JEvents and then everything that would normally follow. The following error appears. See the attached file for result of Joomla's error mode.
500 - JDatabaseMySQL::query: 2006 - MySQL server has gone away SQL=SELECT c.id FROM jos_categories AS c LEFT JOIN jos_categories AS p ON p.id=c.parent_id LEFT JOIN jos_categories AS gp ON gp.id=p.parent_id LEFT JOIN jos_categories AS ggp ON ggp.id=gp.parent_id WHERE c.access <= 0 AND c.published = 1 AND c.section = 'com_jevents'
Should we just re-install JEvents?
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- adwcth
- Posts: 7
Re: Site stops loading at JEvents 500 error generated
by Tonyp » Tue Feb 05, 2013 12:29 am
Hello,
Re-Installing JEvents will not help.
You are running out of time to execute the Query.
I would suggest upgrading Joomla! to a minimum of 1.5.26. Then upgrading JEvents to 2.2.8.
I would also contact your host about increasing your mysql execution time.
Regards
Tony
Re-Installing JEvents will not help.
You are running out of time to execute the Query.
I would suggest upgrading Joomla! to a minimum of 1.5.26. Then upgrading JEvents to 2.2.8.
I would also contact your host about increasing your mysql execution time.
Regards
Tony
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Do not forget if you like JEvents, why not join the CLUB! for priority support and lots of excellent plugin's. JEvents Club
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Re: Site stops loading at JEvents 500 error generated
by adwcth » Tue Feb 05, 2013 12:46 am
Thank you
- adwcth
- Posts: 7
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