Payment sent for order, but have not received access.
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When requesting support, please copy and paste the 'Version information for Support Forum' from the JEvents Control Panel into your post. If you cannot see this, please enable JEvents project news within it's configuration. Also, if you get a 500 Error, Enable Joomla! Maximum Error Reporting and view the page again, you should now have a more detailed error which will help us to resolve you issue quickly.
When requesting support, please copy and paste the 'Version information for Support Forum' from the JEvents Control Panel into your post. If you cannot see this, please enable JEvents project news within it's configuration. Also, if you get a 500 Error, Enable Joomla! Maximum Error Reporting and view the page again, you should now have a more detailed error which will help us to resolve you issue quickly.
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Payment sent for order, but have not received access.
by wotsadmin » Sat Dec 08, 2012 5:39 pm
Hi, I made a recent payment for Order Number 9133, but have not received a download link or any reply from you. My bank statement shows you as PAYPAL (GWESYSJEVEN~~etc.) meaning that the payment has gone through to you. Please advise, Thanks.
- wotsadmin
- Gold Members
- Posts: 41
Re: Payment sent for order, but have not received access.
by Tonyp » Sat Dec 08, 2012 7:53 pm
Hello,
Please logout and login again. Has your account been upgraded now?
You should then have access to the download area.
Regards
Tony
Please logout and login again. Has your account been upgraded now?
You should then have access to the download area.
Regards
Tony
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Do not forget if you like JEvents, why not join the CLUB! for priority support and lots of excellent plugin's. JEvents Club
Do not forget if you like JEvents, why not join the CLUB! for priority support and lots of excellent plugin's. JEvents Club
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Tonyp - Contributor
- Posts: 8717
- Location: Isle of Man
Re: Payment sent for order, but have not received access.
by Geraint » Sun Dec 09, 2012 11:30 am
You order is marked as Pending and there is no sign of a payment in our Paypal account. Can you check that you completed the payment - you will have received a payment confirmation email from Paypal. Can you send me the transaction number via PM (see the link on the right side of this post under my email) and then I'll see what is happening at Paypal.
If you didn't get such a confirmation email then you may not have completed all the required steps on the Paypal site. Can you double check with your credit card company that the payment was not processed and if it wasn't complete the order/payment process again.
thanks
Geraint
If you didn't get such a confirmation email then you may not have completed all the required steps on the Paypal site. Can you double check with your credit card company that the payment was not processed and if it wasn't complete the order/payment process again.
thanks
Geraint
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JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
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Geraint - Posts: 30518
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