SOLVED - Gold Membership Still PENDING
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When requesting support, please copy and paste the 'Version information for Support Forum' from the JEvents Control Panel into your post. If you cannot see this, please enable JEvents project news within it's configuration. Also, if you get a 500 Error, Enable Joomla! Maximum Error Reporting and view the page again, you should now have a more detailed error which will help us to resolve you issue quickly.
17 posts
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SOLVED - Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 5:02 am
Although Paypal has confirmed the order and money is extracted from my account my order for Gold membership is still pending!
Can you assist?????
Can you assist?????
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by Tonyp » Fri Dec 16, 2011 6:59 am
Hello cjohnson66,
We are very sorry to hear you are having difficulties.
Geraint will be online shortly and will check why you have not been upgraded.
Kind regards
Tony
We are very sorry to hear you are having difficulties.
Geraint will be online shortly and will check why you have not been upgraded.
Kind regards
Tony
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Do not forget if you like JEvents, why not join the CLUB! for priority support and lots of excellent plugin's. JEvents Club
Do not forget if you like JEvents, why not join the CLUB! for priority support and lots of excellent plugin's. JEvents Club
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Tonyp - Contributor
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- Location: Isle of Man
Re: Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 7:04 am
I suspect it may be because my paypal email and my email for Jevents membership is different
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 8:29 am
It is
Order Number: 00006362
Order Number: 00006362
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 10:08 am
Do you have any idea when Geraint will be able to address this issue?
Would like to start work tonight.
Thanks
Would like to start work tonight.
Thanks
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by Geraint » Fri Dec 16, 2011 10:11 am
Paypal put your payment under review straight after you made it. This is usually a 'random spot check' or could be triggered if the payment is out of the ordinary in some way (time of day?). They usually clear the payment within 24 hours.
You may be able to login to your paypal account to expedite the clearing of the payment.
Geraint
You may be able to login to your paypal account to expedite the clearing of the payment.
Geraint
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JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
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Geraint - Posts: 30507
Re: Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 10:17 am
It is not showing such a review in my account. Here are the details
Transaction Details
{SNIP}
Transaction Details
{SNIP}
Last edited by Geraint on Fri Dec 16, 2011 10:18 am, edited 1 time in total.
Reason: remove private information from public post
Reason: remove private information from public post
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by Geraint » Fri Dec 16, 2011 10:22 am
Logging into Paypal definitely shows the payment as under review at my end. Maybe they don't show that in the payee account?
I could issue a refund and you could try again but I suspect that would also trigger a payment review.
I could issue a refund and you could try again but I suspect that would also trigger a payment review.
------------
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
-
Geraint - Posts: 30507
Re: Gold Membership Still PENDING
by cjohnson66 » Fri Dec 16, 2011 10:26 am
How about I open a new account on your site with an email that matches my paypal account and buy the membership again. Then you can give me a refund on the other account.
I really would like to get to work on this tonight if possible
I really would like to get to work on this tonight if possible
- cjohnson66
- Posts: 10
Re: Gold Membership Still PENDING
by Geraint » Fri Dec 16, 2011 10:27 am
Sounds good to me - I'll leave the other payment as it stands for now in case Paypal clears it soon.
------------
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
JEvents club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits.
Join the JEvents club today!
-
Geraint - Posts: 30507
17 posts
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